FREE WORLDWIDE SHIPPING ON ORDERS ABOVE $100

R E T U R N . P O L I C Y

We have outlined our return policy here for you.

If you’re looking to return or exchange your order for whatever reason please refer to the information below. 

Exchange/Returns

  • Customer will be responsible for postage fees when returning or exchanging an item

  • FusionByHk is not liable for any return packages that may become lost or stolen in-transit

  • Customer will need to keep track of the returning product and keep proof of a postage receipt until after your refund is processed 

  • If the item was damaged or lost the customer will receive a full refund 

  • Depending on your payment method the funds may take 5-10 business days to clear back into your account

 

We offer returns or exchanges within 14 days of receiving your order.

You can return your product for a different product, or a refund to the original payment method. 

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must be unworn, unwashed and have original tags attached

  • We reserve the right to deny a return if items are used, soiled or damaged in any way - these items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund

  • Returns are at owner's expense. Please note that the goods are your responsibility until they are returned

  • Refunds will not be issued on item/s that are not received or are lost in transit.

 

To initiate a return or exchange, please complete the following steps:

Please use the contact us from to reach us with details of the product, order number and the defect. Upon approval of the product fault, you have a period of 7 days from the date of delivery, in which to send us the item you consider defective. We will provide via email, the address to where the product must be returned.

Upon receipt of the returned product, it will be fully examined, and you will be notified within 2 days as to whether you are entitled to a refund or a replacement of the product. 

 

Your return can take up to 8 days to be delivered to us and will be processed within 7 business days of receipt.